Refund policy

1. No refunds

Design work is done specifically for you and cannot be returned or resold. We therefore do not provide refunds, credits or exchanges, including in the following cases:

• you no longer need the website or change your mind;
• you cancel the project part-way through;
• the project is delayed because content, feedback or approvals were not provided on time;
• your requirements change beyond the scope agreed in the quote;
• you are not satisfied with the design after the revisions included in the quote have been used;
• the website does not achieve particular results, such as search rankings, traffic or sales;
• the project is stopped for breaching our Terms of service, including our acceptable use rules.

Third-party costs we pay on your behalf, such as paid themes, plugins, fonts or stock images, are also non-refundable.

2. Before you order

To avoid problems, please:

• read the quote carefully and check that it covers every page and feature you need;
• check what is not included, such as hosting, domain names and work after launch;
• note how many revisions are included;
• contact us with any questions before paying.

3. Cancelling a project

You can cancel a project at any time by writing to us. We will stop work, and you will not be charged for milestones that have not yet started. Payments already made are not refunded. Work that has been completed and paid for will be handed over to you.

4. Hosting

If you order web hosting for your website through Kippo Cloud, that order is covered by the Kippo Cloud refund policy.

5. Chargebacks and payment disputes

If you raise a chargeback or payment dispute instead of contacting us, we may immediately pause or stop all work on your project. Please contact us first so we can help.

6. Your statutory rights

Nothing in this policy limits any rights you may have under applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, that cannot be excluded by agreement. If we are unable to provide a service you have paid for due to a fault on our side, please contact us and we will address it as required by law.

7. Changes to this policy

We reserve the right to change, modify, add or remove any part of this refund policy at any time, at our sole discretion and without prior notice. Changes take effect as soon as the updated version is posted on this page with a new "last updated" date. Please check this page regularly. Continuing to use our services after changes are posted means you accept them.

8. Questions and complaints

For billing questions or complaints, please email us at … or contact us through the client area. We will acknowledge your message within 48 hours and aim to resolve it within one month of receipt.